About
About Diana O’Connor Designs
Diana O'Connor Designs is a small independent artisan jewelry business in Oakland, Ca. Jewelry is hand crafted from start to finish using traditional metalsmithing techniques and tools. I highly value the creative process and slow handmade items instead of the overtly consumerist culture. Each Piece s hand crafted by myself in my Oakland, CA studio. Most of my stones come from a wonderful family owned stone dealer in Massachusetts.
FAQs
What materials are your jewelry pieces made from?
All pieces are made with sterling silver or 14k Gold Fill. I can make items in solid 14k gold, feel free to ask! All chains and findings are either sterling silver or 14k gold fill. The stones are natural precious and semi precious stones.
Where is your jewelry made?
All jewelry is made in my Oakland, CA studio.
Can I request a custom design or modification to an existing piece?
Yes, we offer customizations for Diana O’Connnor Designs. We can easily swap out some chains, make chains longer, shorter, or swap for different ear wires or materials. All Jewelry is a little bit one of kind since every stone is a bit different. If you would like something custom and particular please email at dianaoconnordesigns@gmail.com
How should I care for my jewelry to keep it looking its best?
To keep your Diana O’Connor Designs Jewelry looking fresh & new, I recommend using Connoisseurs Jewelry Cleaner for Sterling Silver Jewelry & following these quick, easy cleaning instructions:
For sterling silver & gold fill jewelry without soft stones, dip the pieces into the solution for a few seconds. Remove from the solution. Rinse with water & towel dry the piece. If needed, dip a soft toothbrush into the solution & gently brush the piece with the toothbrush to remove tarnish from the crevices. Rinse with water & towel dry the piece. If the piece contains soft stones like turquoise, dip a soft toothbrush into the solution and clean around the stone or pearl. Rinse with water & towel dry the piece.
You can also use a polishing cloth on items that are high polish only.
We hope these tips help!
Can I request repairs for damaged jewelry?
Yes! Our jewelry can become well loved over time. If you need a repair done, feel free to reach out. We will let you know our repair pricing when an inquiry is made since it differs piece to piece. We can also make half pairs for lost earrings mates! Just make sure to contact us, some items may no longer be in production. If we can't make the half pair then we offer to add a jump ring to your lone mate to be worn as a necklace. We only charge for the half pair unless you want a full pair "just in case".
Email us at dianaoconnordeisgns@gmail.com
What payment methods do you accept?
We take all major credit cards, apple pay, shop, and paypal. All through secure payments with Shopify.
Do you have a loyalty program for frequent shoppers?
Yes! We have just implemented a points program. For every 100 points earned, you earn $1. Each dollar earns you a point that you can use for future purchases.
SHIPPING
When will my items ship?
RETURNS & EXCHANGES
What is your return/exchange policy?
If you are not fully satisfied with your purchase, simply return the jewelry and a copy of your order packing slip within 20 days from the date of delivery for an exchange or refund minus shipping. Customer is responsible for all shipping costs for returns and exchanges.